2026-09-01
Paint hours
- Found.
- Refinish hours ran 110% over the carrier on six of six cars. The cause was a rule of thumb, not judgement: it had been told 8 to 10 hours for a door.
- Changed.
- The rule was deleted and replaced with the refinish time carriers actually allowed, panel by panel, measured across settled estimates.
- Result.
- Refinish error 110% down to 29% on the same six cars, with almost no bias left.